Difference between revisions of "Slack"
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:* [[Business_Process_Designer|Business Process Designer]] | :* [[Business_Process_Designer|Business Process Designer]] | ||
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==Config== | ==Config== | ||
[[File:Slack_Authorize.png|300px|right]] | [[File:Slack_Authorize.png|300px|right]] | ||
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You will be redirected to Slack in a pop up window, where you will be required to login to your Slack account, and then you will be prompted to review the option you are authorising the Hornbill App to be allowed to perform with the chosen Slack account, read and then select '''Authorize''' | You will be redirected to Slack in a pop up window, where you will be required to login to your Slack account, and then you will be prompted to review the option you are authorising the Hornbill App to be allowed to perform with the chosen Slack account, read and then select '''Authorize''' | ||
| − | Right your all set | + | Right your all set........ |
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| + | <br> | ||
| + | <br> | ||
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| + | ==Options== | ||
| + | Using the '''Integration Call''' in your business processes you can do the following with Slack | ||
| + | |||
| + | ===Channels=== | ||
| + | Create, update and Archive Channels, Add Users, and Get Channel information | ||
| + | ===Chat=== | ||
| + | Post, Update, Reply and Delete Messages | ||
| + | ===Groups=== | ||
| + | Create, Update, Close and Archive Groups | ||
| + | ===Pins=== | ||
| + | Pin Messages and remove Pins | ||
| + | ===Reminders=== | ||
| + | Create, Complete and Delete Reminders | ||
| + | ===Users=== | ||
| + | Get User info | ||
==Example== {{#ev:youtube|83FI0d_344s|350|right}} | ==Example== {{#ev:youtube|83FI0d_344s|350|right}} | ||
Revision as of 08:37, 7 August 2017
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IntroductionSlack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Keep your Slack teams up to date with what is happening in Hornbill and tickets in real time with Hornbill iBridge |
Related Articles |
Config
Configure your Slack account authentication in KeySafe in order to use the Slack option above.
In the admin console > System > Security > KeySafe
- Select on + and select Slack
- Give the Slack KeySafe a Title (this is the name / identifier for the Slack account as you will see it when using the Integration Call node in your business process)
- Optionally add a description
- Select Create Key to save
Once the Key is created, you will need to connect to Slack and your account, in order to authorize the Hornbill App to perform the above options.
- Select Connect
You will be redirected to Slack in a pop up window, where you will be required to login to your Slack account, and then you will be prompted to review the option you are authorising the Hornbill App to be allowed to perform with the chosen Slack account, read and then select Authorize
Right your all set........
Options
Using the Integration Call in your business processes you can do the following with Slack
Channels
Create, update and Archive Channels, Add Users, and Get Channel information
Chat
Post, Update, Reply and Delete Messages
Groups
Create, Update, Close and Archive Groups
Pins
Pin Messages and remove Pins
Reminders
Create, Complete and Delete Reminders
Users
Get User info
==Example==
In this example, we will choose and configure the Slack account to which we want to post a message. We'll need to specify using KeySafe the Slack account and authentication details and authorize the Hornbill app to utilize this Slack account.
Through the business process designer we can then use the Integration Call node to decide where and how often we want to utilize the Slack integration, configuring the input parameters on each occasion, allowing if required the use of different Slack Accounts via different KeySafe configurations and different messages through the specific input parameters on each Integration Call node.
In this example we will simply use one Slack account, and define the message, and channel to post to including variables from the request the business process is running against.
Finally we'll use an output parameter to write the URL of the Slack Channel to the timeline of the request, this is not a required step but is useful for demonstration purposes or even to act as an audit trail.