Difference between revisions of "Service Status"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-availability Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Service Status|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-availability]] | ||
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| − | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[ | + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Service Details]] > Service Status |
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==Introduction== | ==Introduction== | ||
| − | + | It is possible to set the status of each service, and an accompanying message so that subscribers to the service can those supporting the service can see the status and any supporting message. | |
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== Related Articles == | == Related Articles == | ||
| + | :* [[Service Availability]] | ||
:* [[Service_Details|Service Details]] | :* [[Service_Details|Service Details]] | ||
| + | :* [[Self_Service|Self Service]] | ||
| + | :* [[Service_Manager_Business_Process_Workflow|Business Process Designer]] | ||
|} | |} | ||
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| + | ==Managing Service Status== | ||
* The default position is 'No Status', this will result in no status or message being displayed, this is important when Service Status is not relevant to a Service. | * The default position is 'No Status', this will result in no status or message being displayed, this is important when Service Status is not relevant to a Service. | ||
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:* If you are the Owner, or a member of a team which supports the Service | :* If you are the Owner, or a member of a team which supports the Service | ||
:* If you do not have Services Manager right, you will still be able to see very basic Service Details but no edit rights. | :* If you do not have Services Manager right, you will still be able to see very basic Service Details but no edit rights. | ||
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| + | ==Automatically Changing the Status of a Service== | ||
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| + | Through the business process designer it is possible to automate the changing of the status of a service using the Automated Task node and the '''Request > Request Service > Update Service Status''' option from within business processes. | ||
[[Category:Service Manager]] | [[Category:Service Manager]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 18:06, 30 April 2024
This document can now be found at its new location in the Hornbill Document Library.
