Service Portfolio

In Service Manager, a Service is the outcome that fulfils a business need for a customer (internal or external to an organisation). In order to create that outcome a Business process (workflow) is used.

Some of the ways that a service is used in Hornbill are:-

1. The service can be requested using a service request
2. An incident request can be created using progressive capture that needs a service to be defined that will resolve it
3. A change request using progressive capture that needs a service to be defined to carry out the change
4. A problem request can be created using progressive capture that needs a service to be defined that will resolve it
5. A request list can display which service the request is using