Difference between revisions of "Service Portfolio"
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:# The service can be requested using a [[What_are_Requests? |''service request'']] | :# The service can be requested using a [[What_are_Requests? |''service request'']] | ||
| − | :# An incident request can be created using [[What_is_progressive_capture? |progressive capture]] that needs a service to be defined that will resolve it | + | :# An [[What_are_Incidents? |incident request]] can be created using [[What_is_progressive_capture? |progressive capture]] that needs a service to be defined that will resolve it |
| − | :# A change request using progressive capture that needs a service to be defined to carry out the change | + | :# A [[What_are_Changes? |change request]] using progressive capture that needs a service to be defined to carry out the change |
| − | :# A problem request can be created using progressive capture that needs a service to be defined that will resolve it | + | :# A [[What_are_Problems? |problem]] request can be created using progressive capture that needs a service to be defined that will resolve it |
:# A [[What_is_the_Request_list? |request list]] can display which service the request is using | :# A [[What_is_the_Request_list? |request list]] can display which service the request is using | ||
Revision as of 10:52, 6 August 2014
In Service Manager, a Service is the outcome that fulfils a business need for a customer (internal or external to an organisation). In order to create that outcome a Business Process (workflow) is used.
Some of the ways that a service is used in Hornbill are:-
- The service can be requested using a service request
- An incident request can be created using progressive capture that needs a service to be defined that will resolve it
- A change request using progressive capture that needs a service to be defined to carry out the change
- A problem request can be created using progressive capture that needs a service to be defined that will resolve it
- A request list can display which service the request is using