Difference between revisions of "Service Portfolio"

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This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/overview/ Hornbill Document Library].
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[[file:hornbill-document-library.png|Service Portfolio Overview|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/overview/]]
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:* '''Filter Services'''
 
:* '''Filter Services'''
 
:: The ''Filter Services'' option lets you quickly locate a Service. When typing in the Filter Services field, the name of the Service and the Service Description will be searched.
 
:: The ''Filter Services'' option lets you quickly locate a Service. When typing in the Filter Services field, the name of the Service and the Service Description will be searched.
 
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:* '''Type Filter'''
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:: The ''Type Filter'' option lets you filer the list of displayed services by Business or Techincal type
 
:* '''Category Filter'''
 
:* '''Category Filter'''
 
:: The ''Category Filter'' option lets you filter the list of displayed Services by Service Category
 
:: The ''Category Filter'' option lets you filter the list of displayed Services by Service Category
  
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{{bullet1|Status Filter|This options lets you filter the list of services based on their current operational status}}
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{{bullet1|Owner Filter|Filter the list of services based on the owner of the service}}
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{{bullet1|Configure Columns|Select the cog icon to select the available columns that you wish to display, along with their order within the list.}}
 
:* '''Design a New Service'''
 
:* '''Design a New Service'''
 
:: Use the ''Design a New Service'' button to start the process of having a new Service added to your Service Desk
 
:: Use the ''Design a New Service'' button to start the process of having a new Service added to your Service Desk
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:* '''[[Service Details]]'''
 
:* '''[[Service Details]]'''
 
:: By clicking on any of the Services in the list you can view the [[Service Details]].  From within the Service Details, you can plan, configure, and manage each service.
 
:: By clicking on any of the Services in the list you can view the [[Service Details]].  From within the Service Details, you can plan, configure, and manage each service.
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== [[Service Manager Priorities|Priorities]] ==
 
The Service Priorities are used for establishing the priority of the requests associated to your services. Hornbill Service Manager is delivered with three out-of-the-box Priorities; High, Medium, and Low. If you find these are not suitable for your needs, it is possible to add and delete them as required. At present, there is just one set of Priorities used across all Services, Teams, and Request Types.
 
 
:[[Service Manager Priorities|Read More...]]
 
 
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== Service Levels (deprecated) ==
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The Service Levels tab is no longer available on new installations of Service Manager.  This option will be available where previous configurations have been added.  Once all configurations are removed, this tab will no longer be visible.  Service Levels can now be configured under [[Corporate Service Level Agreements]], or [[Service Level Agreements]].  We would recommend moving to these new options.
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[[Category:HDOC]]
 
 
[[Category:Service Manager]]
 

Latest revision as of 21:55, 8 February 2024

This document can now be found at its new location in the Hornbill Document Library.

Service Portfolio Overview