Difference between revisions of "Service Portfolio"
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==Creating a Service== | ==Creating a Service== | ||
You need to have a specific roll in Service manager to set up or amend services. For a new instance this will role will be the '''Service Manager'''. | You need to have a specific roll in Service manager to set up or amend services. For a new instance this will role will be the '''Service Manager'''. | ||
− | :# Select the Service Desk [[File:Service_Desk.png|16px |Service Desk]] on the | + | :# Select the Service Desk [[File:Service_Desk.png|16px |Service Desk]] on the navigation bar and then ''Services'' |
:# To '''add''' a new Service select design new service, complete the required information and then finish | :# To '''add''' a new Service select design new service, complete the required information and then finish | ||
:# To '''amend''' an existing service, select from the list and then edit the required changes and save | :# To '''amend''' an existing service, select from the list and then edit the required changes and save | ||
:# To '''delete''' select the trashcan [[File:Trashcan.png|16px|trashcan]] to the right of service name and then OK | :# To '''delete''' select the trashcan [[File:Trashcan.png|16px|trashcan]] to the right of service name and then OK |
Revision as of 15:20, 14 April 2015
In Service Manager, a Service is the outcome that fulfills a business need for a customer (internal or external to an organisation). In order to create that outcome a Business Process workflow) is used.
Some of the ways that a service is used in Hornbill are:-
- The service can be requested using a service request
- An incident request can be created using progressive capture that needs a service to be defined that will resolve it
- A change request using progressive capture that needs a service to be defined to carry out the change
- A problem request can be created using progressive capture that needs a service to be defined that will resolve it
- A request list can display which service the request is using
Creating a Service
You need to have a specific roll in Service manager to set up or amend services. For a new instance this will role will be the Service Manager.
- Select the Service Desk on the navigation bar and then Services
- To add a new Service select design new service, complete the required information and then finish
- To amend an existing service, select from the list and then edit the required changes and save
- To delete select the trashcan to the right of service name and then OK