Difference between revisions of "Service Portfolio"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/overview/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Service Portfolio Overview|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/overview/]] | ||
| + | <!-- | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__ | __NOTOC__ | ||
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==Introduction== | ==Introduction== | ||
| − | The | + | The Service Portfolio provides features and configuration settings for defining the Services that you offer to your customers. These options include services, request priorities, and Corporate Service Level Agreements. |
Each defined service can include a combination of service levels, business process workflows, request routing, and subscriptions. The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus. | Each defined service can include a combination of service levels, business process workflows, request routing, and subscriptions. The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus. | ||
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:* '''Filter Services''' | :* '''Filter Services''' | ||
:: The ''Filter Services'' option lets you quickly locate a Service. When typing in the Filter Services field, the name of the Service and the Service Description will be searched. | :: The ''Filter Services'' option lets you quickly locate a Service. When typing in the Filter Services field, the name of the Service and the Service Description will be searched. | ||
| + | :* '''Type Filter''' | ||
| + | :: The ''Type Filter'' option lets you filer the list of displayed services by Business or Techincal type | ||
| + | :* '''Category Filter''' | ||
| + | :: The ''Category Filter'' option lets you filter the list of displayed Services by Service Category | ||
| + | {{bullet1|Status Filter|This options lets you filter the list of services based on their current operational status}} | ||
| + | {{bullet1|Owner Filter|Filter the list of services based on the owner of the service}} | ||
| + | {{bullet1|Configure Columns|Select the cog icon to select the available columns that you wish to display, along with their order within the list.}} | ||
:* '''Design a New Service''' | :* '''Design a New Service''' | ||
:: Use the ''Design a New Service'' button to start the process of having a new Service added to your Service Desk | :: Use the ''Design a New Service'' button to start the process of having a new Service added to your Service Desk | ||
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:: Below the ''Service Filter'' each of the available ''Service Statuses'' can be selected to view services grouped by status. The options include ''All Services'', ''Pipeline'', ''Catalog'', and ''Retired''. | :: Below the ''Service Filter'' each of the available ''Service Statuses'' can be selected to view services grouped by status. The options include ''All Services'', ''Pipeline'', ''Catalog'', and ''Retired''. | ||
| − | :::* '''Pipeline''' | + | :::* '''''Pipeline''''' |
:::: Pipeline Services are those that are under planning and development. While in a status of Pipeline the Service will not be available to users. | :::: Pipeline Services are those that are under planning and development. While in a status of Pipeline the Service will not be available to users. | ||
| − | :::* '''Catalog''' | + | :::* '''''Catalog''''' |
:::: Once a Service has the status of ''Catalog'' it is then accessible to users and requests can now be raised against this service. | :::: Once a Service has the status of ''Catalog'' it is then accessible to users and requests can now be raised against this service. | ||
| − | :::* '''Retired''' | + | :::* '''''Retired''''' |
:::: When a Service is no longer required, it can have the status set to ''Retired''. Once retired, a service will no longer be visible to users and requests can no longer be raised against the service. | :::: When a Service is no longer required, it can have the status set to ''Retired''. Once retired, a service will no longer be visible to users and requests can no longer be raised against the service. | ||
:* '''[[Service Details]]''' | :* '''[[Service Details]]''' | ||
:: By clicking on any of the Services in the list you can view the [[Service Details]]. From within the Service Details, you can plan, configure, and manage each service. | :: By clicking on any of the Services in the list you can view the [[Service Details]]. From within the Service Details, you can plan, configure, and manage each service. | ||
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Latest revision as of 21:55, 8 February 2024
This document can now be found at its new location in the Hornbill Document Library.
