Difference between revisions of "Service Portfolio"
Jump to navigation
Jump to search
| (47 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/overview/ Hornbill Document Library]. | ||
| + | |||
| + | [[file:hornbill-document-library.png|Service Portfolio Overview|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/overview/]] | ||
| + | <!-- | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__ | __NOTOC__ | ||
| Line 10: | Line 14: | ||
|style="width:73%"| | |style="width:73%"| | ||
==Introduction== | ==Introduction== | ||
| − | The | + | The Service Portfolio provides features and configuration settings for defining the Services that you offer to your customers. These options include services, request priorities, and Corporate Service Level Agreements. |
Each defined service can include a combination of service levels, business process workflows, request routing, and subscriptions. The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus. | Each defined service can include a combination of service levels, business process workflows, request routing, and subscriptions. The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus. | ||
| Line 20: | Line 24: | ||
== Related Articles == | == Related Articles == | ||
:* [[Service Details]] | :* [[Service Details]] | ||
| + | :* [[Service Level Agreements]] | ||
|} | |} | ||
| − | == | + | == Services == |
| + | The Services List provides a list of the services that are being managed within Service Manager. | ||
| + | :* '''Filter Services''' | ||
| + | :: The ''Filter Services'' option lets you quickly locate a Service. When typing in the Filter Services field, the name of the Service and the Service Description will be searched. | ||
| + | :* '''Type Filter''' | ||
| + | :: The ''Type Filter'' option lets you filer the list of displayed services by Business or Techincal type | ||
| + | :* '''Category Filter''' | ||
| + | :: The ''Category Filter'' option lets you filter the list of displayed Services by Service Category | ||
| − | + | {{bullet1|Status Filter|This options lets you filter the list of services based on their current operational status}} | |
| + | {{bullet1|Owner Filter|Filter the list of services based on the owner of the service}} | ||
| + | {{bullet1|Configure Columns|Select the cog icon to select the available columns that you wish to display, along with their order within the list.}} | ||
| + | :* '''Design a New Service''' | ||
| + | :: Use the ''Design a New Service'' button to start the process of having a new Service added to your Service Desk | ||
| − | + | :* '''Delete a Service''' | |
| + | :: When your mouse passes over a Service a delete option is displayed. This should only be used when a Service has been added in error. In order to maintain historic information such as requests and subscriptions, the service should be ''Retired'' rather than deleted. | ||
| − | + | :* '''Service Portfolio Status Filter''' | |
| − | + | :: Below the ''Service Filter'' each of the available ''Service Statuses'' can be selected to view services grouped by status. The options include ''All Services'', ''Pipeline'', ''Catalog'', and ''Retired''. | |
| − | |||
| − | |||
| − | |||
| − | + | :::* '''''Pipeline''''' | |
| + | :::: Pipeline Services are those that are under planning and development. While in a status of Pipeline the Service will not be available to users. | ||
| + | :::* '''''Catalog''''' | ||
| + | :::: Once a Service has the status of ''Catalog'' it is then accessible to users and requests can now be raised against this service. | ||
| + | :::* '''''Retired''''' | ||
| + | :::: When a Service is no longer required, it can have the status set to ''Retired''. Once retired, a service will no longer be visible to users and requests can no longer be raised against the service. | ||
| − | + | :* '''[[Service Details]]''' | |
| − | + | :: By clicking on any of the Services in the list you can view the [[Service Details]]. From within the Service Details, you can plan, configure, and manage each service. | |
| − | + | <br> | |
| − | + | <br> | |
| − | |||
| − | |||
| − | |||
== [[Corporate Service Level Agreements]] == | == [[Corporate Service Level Agreements]] == | ||
The Corporate Service Level Agreements (SLA) tab allows you to define your corporate service level agreements which can be shared between services. Each Corporate SLA lets you define Service Levels, Service Level Targets and the rules for applying these to requests. | The Corporate Service Level Agreements (SLA) tab allows you to define your corporate service level agreements which can be shared between services. Each Corporate SLA lets you define Service Levels, Service Level Targets and the rules for applying these to requests. | ||
| + | |||
| + | :[[Corporate Service Level Agreements|Read more...]] | ||
<br> | <br> | ||
| − | [[Category: | + | --> |
| + | [[Category:HDOC]] | ||
Latest revision as of 21:55, 8 February 2024
This document can now be found at its new location in the Hornbill Document Library.
