Service Portal

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Introduction The Service Portal is an entry point for users to access purpose built applications designed to work outside of the Hornbill Client. The Service Portal can be accessed by the URL https://service.hornbill.com/<instance-name>/

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Apps

• Service Manager

View Services you are subscribed to, access knowledge and news which is relevant to the services you consume. Raise, review, progress and feedback on tickets you have access to.

• Document Manager

View documents which have been published to libraries which are visible on self service

• Live Chat

Initiate resolvable conversations with your support team.