Service Manager Settings

Home > Administration > Service Manager > Settings

Email Settings

Archiving Emails

The Shared Mailboxes can be configured to automatically move the email into a folder of your choice.

• servicemanager.email.archive

- The default setting for this is 'ON'

- When this setting is set to 'OFF' the email will remain in its current folder and the archiveFolderName setting will be ignored

• servicemanager.eamil.archiveFolderName

- The default folder name for this is 'Deleted Items'

- This setting applies to all Shared Mailboxes that Service Manager Users have access to.

Category Settings

• servicemanager.request.closureCategory.default.enabled

- The default setting for this is 'Off'

- When this setting is 'On' the resolution category will be mandatory for all requests

- If there are no defined Closure Categories, this setting is ignored

Progressive Capture Settings

• servicemanager.progressiveCapture.servicedetails.enableSupportVisibility

- The default setting for this is 'Off'

- When the setting is 'On' the Services displayed on the Progressive Capture Service's form will be filtered to both those which the customer is subscribed too, and also to those Services which the analyst's logging the requests team's Support.

Timeline Settings

• guest.servicemanager.request.timeline.showShortPostTitle

- The default setting for this is 'ON'

- When this setting is on, it will display the name of the user who posted on the timeline of the request, when viewing the timeline of the request in the Customer and Service Portals.

- When the setting is off, the name of the user who performed the post can still be viewed by hovering over the image of the user on each post.

• servicemanager.request.timeline.showShortPostTitle

- The default setting for this is 'ON'

- When this setting is on, it will display the name of the user who posted on the timeline of the request in the user app, when viewing the timeline of the request.

- When the setting is off, the name of the user who performed the post can still be viewed by hovering over the image of the user on each post.