Service Manager Settings

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Email Settings

Archiving Emails

The Shared Mailboxes can be configured to automatically move the email into a folder of your choice.

• servicemanager.email.archive

- The default setting for this is 'ON'

- When this setting is set to 'OFF' the email will remain in its current folder and the archiveFolderName setting will be ignored

• servicemanager.eamil.archiveFolderName

- The default folder name for this is 'Deleted Items'

- This setting applies to all Shared Mailboxes that Service Manager Users have access to.

Category Settings

• servicemanager.request.closureCategory.default.enabled

- The default setting for this is 'Off'

- When this setting is 'On' the resolution category will be mandatory for all requests

- If there are no defined Closure Categories, this setting is ignored

Timeline Settings

• guest.servicemanager.request.timeline.showShortPostTitle

- The default setting for this is 'ON'

- When this setting is on, it will display the name of the user who posted on the timeline of the request in the Customer and Service Portals.

- When the setting is off, the name of the user who performed the post can still be viewed by hovering over the image of the user on each post.

• servicemanager.request.timeline.showShortPostTitle

- The default setting for this is 'ON'

- When this setting is on, it will display the name of the user who posted on the timeline of the request in the user app.

- When the setting is off, the name of the user who performed the post can still be viewed by hovering over the image of the user on each post.