Difference between revisions of "Service Manager Settings"
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| Line 14: | Line 14: | ||
:- This setting applies to all Shared Mailboxes that Service Manager Users have access to. | :- This setting applies to all Shared Mailboxes that Service Manager Users have access to. | ||
| + | == Category Settings == | ||
| + | |||
| + | * ''servicemanager.request.closureCategory.default'' | ||
| + | :- The default setting for this is 'Off' | ||
| + | :- When this setting is 'On' the resolution category will be mandatory for all requests | ||
[[Category:Administration]] | [[Category:Administration]] | ||
Revision as of 16:32, 23 August 2016
Home > Administration > Service Manager > Settings
Introduction
Email Settings
Archiving Emails
The Shared Mailboxes can be configured to automatically move the email into a folder of your choice.
- servicemanager.email.archive
- - The default setting for this is 'ON'
- - When this setting is set to 'OFF' the email will remain in its current folder and the archiveFolderName setting will be ignored
- servicemanager.eamil.archiveFolderName
- - The default folder name for this is 'Deleted Items'
- - This setting applies to all Shared Mailboxes that Service Manager Users have access to.
Category Settings
- servicemanager.request.closureCategory.default
- - The default setting for this is 'Off'
- - When this setting is 'On' the resolution category will be mandatory for all requests