Difference between revisions of "Service Manager Settings"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Application Settings|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings/]] | ||
| + | <!-- | ||
{{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Service Manager Configuration]] > Settings|Administration}} | {{breadcrumb|[[Main Page|Home]] > [[Configuration]] > [[Service Manager Configuration]] > Settings|Administration}} | ||
{{Section| | {{Section| | ||
| − | + | ||
== Introduction == | == Introduction == | ||
| − | The various application settings associated with Hornbill Service Manager can be configured in Hornbill administration under '''''Configuration > Service Manager > Application Settings'''''. The page below describes some of the more commonly used settings. This is not a complete list and more settings can be viewed within Configuration. | + | [[file:ServiceManagerSettings.mp4|800px|border|right]]The various application settings associated with Hornbill Service Manager can be configured in Hornbill administration under '''''Configuration > Service Manager > Application Settings'''''. The page below describes some of the more commonly used settings. This is not a complete list and more settings can be viewed within Configuration. |
| + | <br><br> | ||
| + | |||
| + | '''Accessing Application Settings''' | ||
| + | ::* Select the Configuration Cog on the bottom of the left hand application menu bar | ||
| + | |||
| + | ::* From the Configuration Selector choose ''Service Manager'' | ||
| + | |||
| + | ::* Scroll the navigation panel and find the section ''Advanced Tools and Settings'' | ||
| + | |||
| + | ::* Select ''Application Settings'' | ||
| | | | ||
{{rightBox|In This Article| | {{rightBox|In This Article| | ||
:* [[#Email Settings|Email Settings]] | :* [[#Email Settings|Email Settings]] | ||
| − | :* [[#Category Settings|Category Settings | + | :* [[#Category Settings|Category Settings]] |
:* [[#Portal Settings|Portal Settings]] | :* [[#Portal Settings|Portal Settings]] | ||
:* [[#Intelligent Capture Settings|Intelligent Capture Settings]] | :* [[#Intelligent Capture Settings|Intelligent Capture Settings]] | ||
:* [[#Request List Settings|Request List Settings]] | :* [[#Request List Settings|Request List Settings]] | ||
| − | :* [[# | + | :* [[#Request Settings|Request Settings]] |
:* [[#Configuration Management Settings|Configuration Management Settings]] | :* [[#Configuration Management Settings|Configuration Management Settings]] | ||
}} | }} | ||
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* ''guest.servicemanager.portal.additionalRequestTypes.change'' | * ''guest.servicemanager.portal.additionalRequestTypes.change'' | ||
:- The default is 'Off' | :- The default is 'Off' | ||
| − | :- When the setting is 'Off' customers will not see Changes on the | + | :- When the setting is 'Off' customers will not see Changes on the portal requests lists, nor see any configured portal visible Change Catalog Items |
| − | :- When the setting is 'On' customers will see '''All''' new and historic Change records in the request lists on the portals where they are | + | :- When the setting is 'On' customers will see '''All''' new and historic Change records in the request lists on the portals where they are marked as the customer |
:- When the setting is 'On' customers will have the option to see and use portal visible change catalog Items for their subscribed services | :- When the setting is 'On' customers will have the option to see and use portal visible change catalog Items for their subscribed services | ||
| + | |||
| + | * ''guest.com.hornbill.servicemanager.showRespondByDate'' | ||
| + | :- The default is `Off` | ||
| + | :- When this setting is 'On' the Respond by date/time will be displayed in the right-hand information box of a request on the Customer Portal. | ||
== Intelligent Capture Settings == | == Intelligent Capture Settings == | ||
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"default" : true | "default" : true | ||
<br> | <br> | ||
| − | + | --> | |
| − | [[Category: | + | [[Category:HDOC]] |
| + | <!-- https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings --> | ||
Latest revision as of 21:12, 18 March 2024
This document can now be found at its new location in the Hornbill Document Library.
