Difference between revisions of "Service Manager Settings"
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:- When this setting is 'On' the resolution category will be mandatory for all requests | :- When this setting is 'On' the resolution category will be mandatory for all requests | ||
:- If there are no defined Closure Categories, this setting is ignored | :- If there are no defined Closure Categories, this setting is ignored | ||
| + | |||
| + | == Timeline Settings == | ||
| + | |||
| + | * ''guest.servicemanager.request.timeline.showShortPostTitle'' | ||
| + | :- The default setting for this is 'ON' | ||
| + | :- When this setting is on, it will display the name of the user who posted on the timeline of the request in the Customer and Service Portals. | ||
| + | :- When the setting is off, the name of the user who performed the post can still be viewed by hovering over the image of the user on each post. | ||
| + | |||
| + | * ''servicemanager.request.timeline.showShortPostTitle'' | ||
| + | :- The default setting for this is 'ON' | ||
| + | :- When this setting is on, it will display the name of the user who posted on the timeline of the request in the user app. | ||
| + | :- When the setting is off, the name of the user who performed the post can still be viewed by hovering over the image of the user on each post. | ||
| + | |||
| + | |||
[[Category:Administration]] | [[Category:Administration]] | ||
Revision as of 16:54, 14 September 2016
Home > Administration > Service Manager > Settings
Introduction
Email Settings
Archiving Emails
The Shared Mailboxes can be configured to automatically move the email into a folder of your choice.
- servicemanager.email.archive
- - The default setting for this is 'ON'
- - When this setting is set to 'OFF' the email will remain in its current folder and the archiveFolderName setting will be ignored
- servicemanager.eamil.archiveFolderName
- - The default folder name for this is 'Deleted Items'
- - This setting applies to all Shared Mailboxes that Service Manager Users have access to.
Category Settings
- servicemanager.request.closureCategory.default.enabled
- - The default setting for this is 'Off'
- - When this setting is 'On' the resolution category will be mandatory for all requests
- - If there are no defined Closure Categories, this setting is ignored
Timeline Settings
- guest.servicemanager.request.timeline.showShortPostTitle
- - The default setting for this is 'ON'
- - When this setting is on, it will display the name of the user who posted on the timeline of the request in the Customer and Service Portals.
- - When the setting is off, the name of the user who performed the post can still be viewed by hovering over the image of the user on each post.
- servicemanager.request.timeline.showShortPostTitle
- - The default setting for this is 'ON'
- - When this setting is on, it will display the name of the user who posted on the timeline of the request in the user app.
- - When the setting is off, the name of the user who performed the post can still be viewed by hovering over the image of the user on each post.