Service Manager Roles

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Configuration Management Roles

Configuration Manager Admin

This role gives someone the ability to add and modify CI configuration settings such as setting which CIs are in policy and the configuring the two way relationships between the CI. Assign this role to the main users of the full Configuration Manager app.

Configuration Manager User

This role is great for giving a user read-only access to the CI explorer. This lets them browse through the linked CIs to help with Incident investigation, problem management, or a view of the impact that something may have. Assign this role to user of Service Manager that need to be able to launch the CI Explorer from a request, asset, or a service, but do not need full access to the Configuration Manager app. (Top of Page)