Difference between revisions of "Service Manager Roles"
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=== Asset Manager === | === Asset Manager === | ||
This role should be granted to Asset Managers. It is used for task/activity assignment in the Hornbill Business Process Manager. | This role should be granted to Asset Managers. It is used for task/activity assignment in the Hornbill Business Process Manager. | ||
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== Change Management Roles == | == Change Management Roles == | ||
===CAB Approver === | ===CAB Approver === | ||
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===Change Request Assignee=== | ===Change Request Assignee=== | ||
This role should be granted to Users who have the 'Change Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. | This role should be granted to Users who have the 'Change Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. | ||
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== Incident Management Roles == | == Incident Management Roles == | ||
=== Incident Assignee=== | === Incident Assignee=== | ||
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</div> | </div> | ||
</div> | </div> | ||
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== Problem Management Roles == | == Problem Management Roles == | ||
=== Known Error Assignee === | === Known Error Assignee === | ||
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</div> | </div> | ||
</div> | </div> | ||
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== Release Management Roles == | == Release Management Roles == | ||
=== Release Assignee=== | === Release Assignee=== | ||
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===Release Manager=== | ===Release Manager=== | ||
This role should be granted to Release Managers. It is used for task/activity assignment in the Hornbill Business Process Manager | This role should be granted to Release Managers. It is used for task/activity assignment in the Hornbill Business Process Manager | ||
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== Service Requests Roles == | == Service Requests Roles == | ||
===Service Request Assignee=== | ===Service Request Assignee=== | ||
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</div> | </div> | ||
</div> | </div> | ||
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===Service Request User=== | ===Service Request User=== | ||
<div class="mw-collapsible mw-collapsed" data-collapsetext="Hide Rights" data-expandtext="Show Rights" style="width:800px"> | <div class="mw-collapsible mw-collapsed" data-collapsetext="Hide Rights" data-expandtext="Show Rights" style="width:800px"> | ||
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</div> | </div> | ||
</div> | </div> | ||
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==System and Application Roles== | ==System and Application Roles== | ||
{{Section| | {{Section| | ||
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[[Category:Service Manager Administration]] | [[Category:Service Manager Administration]] | ||
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== Configuration Management Roles == | == Configuration Management Roles == | ||
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=== Configuration Manager User === | === Configuration Manager User === | ||
This role is great for giving a user read-only access to the CI explorer. This lets them browse through the linked CIs to help with Incident investigation, problem management, or a view of the impact that something may have. Assign this role to user of Service Manager that need to be able to launch the CI Explorer from a request, asset, or a service, but do not need full access to the Configuration Manager app. | This role is great for giving a user read-only access to the CI explorer. This lets them browse through the linked CIs to help with Incident investigation, problem management, or a view of the impact that something may have. Assign this role to user of Service Manager that need to be able to launch the CI Explorer from a request, asset, or a service, but do not need full access to the Configuration Manager app. | ||
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Revision as of 21:57, 16 June 2022
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