Difference between revisions of "Service Manager Roles"

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This roles grant read only access to the Change Calendar and scheduled Change Requests.
 
This roles grant read only access to the Change Calendar and scheduled Change Requests.
  
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===Change Management Full Acceess ===
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===Change Management Full Access ===
 
This role is for a senior user of Change Management. It supersedes the Change Management User role and includes rights to cancel and reopen Change Requests.
 
This role is for a senior user of Change Management. It supersedes the Change Management User role and includes rights to cancel and reopen Change Requests.
  
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This role is for a user of Change Management. It includes rights to view, edit and complete Change Requests.
 
This role is for a user of Change Management. It includes rights to view, edit and complete Change Requests.
  
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Change Manager Default This role should be granted to Change Managers. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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=== Change Manager===
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This role should be granted to Change Managers. It is used for task/activity assignment in the Hornbill Business Process Manager.
  
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Change Request Assignee Default This role should be granted to Users who have the 'Change Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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===Change Request Assignee===
 +
This role should be granted to Users who have the 'Change Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.
  
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Hornbill Service Manager System Role Default This role is reserved for Hornbill Service Manager application use and should not be granted to any user. User
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===Hornbill Service Manager System Role ===
 +
This role is reserved for Hornbill Service Manager application use and should not be granted to any user.
  
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Incident Assignee Default This role should be granted to Users who have the 'Incident Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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=== Incident Assignee===
 +
This role should be granted to Users who have the 'Incident Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.
  
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Incident Management Full Access Default This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents. User
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=== Incident Management Full Access===
 +
This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents.
  
−
Incident Management User Default This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents. User
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=== Incident Management User===
 +
This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents.
  
−
Known Error Assignee Default This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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=== Known Error Assignee ===
 +
This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.
  
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My Boards Default This role is for the MyBoards feature within the Service Manager Application. User
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=== My Boards===
 +
This role is for the My Boards feature within the Service Manager Application.
  
−
Problem Investigation Assignee Default This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
+
===Problem Investigation Assignee===
 +
This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.
  
−
Problem Management Full Access Default This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems. User
+
=== Problem Management Full Access===
 +
This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems.
  
−
Problem Management User Default This role is for a user of Problem Management. It includes rights to view, edit and resolve Problems. User
+
=== Problem Management User===
 +
This role is for a user of Problem Management. It includes rights to view, edit and resolve Problems.
  
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Self Service User Default This role is for a Selfservice User that requires access to Self Service to be able to raise and view Requests. Basic
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===Self Service User===
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This role is for a Selfservice User that requires access to Self Service Portal to be able to raise and view Requests.
  
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Service Desk Admin Default This role is for a Service Desk Administrator. It includes rights to administrative functions such as setting up support teams as well as being able to cancel requests. User
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=== Service Desk Admin ===
 +
This role is for a Service Desk Administrator. It includes rights to administrative functions such as setting up support teams as well as being able to cancel requests.
  
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Service Manager Authorised Guest Default This role is for guests accessing the Hornbill Customer Portal. Guest
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=== Service Manager Authorised Guest ===
 +
This role is for guests accessing the Hornbill Customer Portal.
  
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Service Manager Reporting Default This Role grants the user the ability to Create, Update, and Manage all aspects of reporting within Service Manager. This includes Measures, Widgets, Dashboards, Slideshows, and Reports User
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=== Service Manager Reporting===
 +
This Role grants the user the ability to Create, Update, and Manage all aspects of reporting within Service Manager. This includes Measures, Widgets, Dashboards, Slideshows, and Reports
  
−
Service Request Assignee Default This role should be granted to Users who have the 'Service Request User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
+
===Service Request Assignee===
 +
This role should be granted to Users who have the 'Service Request User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.
  
−
Service Request Full Access Default This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests. User
+
===Service Request Full Access===
 +
This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests.
  
−
Service Request User Default This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests.
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===Service Request User===
 +
This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests.
  
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Services Manager Default This role is for a Services Administrator. It includes rights to add, edit and remove Services from the Service Portfolio.
+
===Services Manager===
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This role is for a Services Administrator. It includes rights to add, edit and remove Services from the Service Portfolio.

Revision as of 05:43, 18 January 2017

Home > Administration > Service Manager > Roles

Introduction

Service Manager Roles are a collection of rights that are provided for different set activities within Service Manager. These roles can be allocated to the different users to quickly and easily allocate the available features required to fulfill their job.

Default Roles

On the installation of Service Manager a number of default roles are included.

Asset Management Admin

This role is for an Asset Management Administrator. It includes rights to define new and edit existing Asset Types as well as being able to add detailed Asset information

Asset Management User

This role is for an Asset Management User. It includes rights to define new and edit existing Assets as well as being able to add detailed Asset information.

Asset Manager

This role should be granted to Asset Managers. It is used for task/activity assignment in the Hornbill Business Process Manager.

CAB Approver

This role should be granted to CAB Approvers. It is used for task/activity assignment in the Hornbill Business Process Manager.

Change Calendar Viewer

This roles grant read only access to the Change Calendar and scheduled Change Requests.

Change Management Full Access

This role is for a senior user of Change Management. It supersedes the Change Management User role and includes rights to cancel and reopen Change Requests.

Change Management User

This role is for a user of Change Management. It includes rights to view, edit and complete Change Requests.

Change Manager

This role should be granted to Change Managers. It is used for task/activity assignment in the Hornbill Business Process Manager.

Change Request Assignee

This role should be granted to Users who have the 'Change Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.

Hornbill Service Manager System Role

This role is reserved for Hornbill Service Manager application use and should not be granted to any user.

Incident Assignee

This role should be granted to Users who have the 'Incident Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.

Incident Management Full Access

This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents.

Incident Management User

This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents.

Known Error Assignee

This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.

My Boards

This role is for the My Boards feature within the Service Manager Application.

Problem Investigation Assignee

This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.

Problem Management Full Access

This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems.

Problem Management User

This role is for a user of Problem Management. It includes rights to view, edit and resolve Problems.

Self Service User

This role is for a Selfservice User that requires access to Self Service Portal to be able to raise and view Requests.

Service Desk Admin

This role is for a Service Desk Administrator. It includes rights to administrative functions such as setting up support teams as well as being able to cancel requests.

Service Manager Authorised Guest

This role is for guests accessing the Hornbill Customer Portal.

Service Manager Reporting

This Role grants the user the ability to Create, Update, and Manage all aspects of reporting within Service Manager. This includes Measures, Widgets, Dashboards, Slideshows, and Reports

Service Request Assignee

This role should be granted to Users who have the 'Service Request User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.

Service Request Full Access

This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests.

Service Request User

This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests.

Services Manager

This role is for a Services Administrator. It includes rights to add, edit and remove Services from the Service Portfolio.

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