Difference between revisions of "Service Manager Roles"

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== Introduction ==
 
== Introduction ==
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Service Manager Roles are a collection of rights that are provided for different set activities within Service Manager.  These roles can be allocated to the different users to quickly and easily allocate the available features required to fulfill their job.
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== Default Roles ==
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On the installation of Service Manager a number of default roles are included.
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===Asset Management Admin ===
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This role is for an Asset Management Administrator. It includes rights to define new and edit existing Asset Types as well as being able to add detailed Asset information
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=== Asset Management User===
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This role is for an Asset Management User. It includes rights to define new and edit existing Assets as well as being able to add detailed Asset information.
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=== Asset Manager ===
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This role should be granted to Asset Managers. It is used for task/activity assignment in the Hornbill Business Process Manager.
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===CAB Approver ===
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This role should be granted to CAB Approvers. It is used for task/activity assignment in the Hornbill Business Process Manager.
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===Change Calendar Viewer===
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This roles grant read only access to the Change Calendar and scheduled Change Requests.
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===Change Management Full Acceess ===
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This role is for a senior user of Change Management. It supersedes the Change Management User role and includes rights to cancel and reopen Change Requests.
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=== Change Management User===
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This role is for a user of Change Management. It includes rights to view, edit and complete Change Requests.
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Change Manager Default This role should be granted to Change Managers. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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Change Request Assignee Default This role should be granted to Users who have the 'Change Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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Hornbill Service Manager System Role Default This role is reserved for Hornbill Service Manager application use and should not be granted to any user. User
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Incident Assignee Default This role should be granted to Users who have the 'Incident Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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Incident Management Full Access Default This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents. User
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Incident Management User Default This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents. User
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Known Error Assignee Default This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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My Boards Default This role is for the MyBoards feature within the Service Manager Application. User
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Problem Investigation Assignee Default This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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Problem Management Full Access Default This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems. User
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Problem Management User Default This role is for a user of Problem Management. It includes rights to view, edit and resolve Problems. User
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Self Service User Default This role is for a Selfservice User that requires access to Self Service to be able to raise and view Requests. Basic
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Service Desk Admin Default This role is for a Service Desk Administrator. It includes rights to administrative functions such as setting up support teams as well as being able to cancel requests. User
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Service Manager Authorised Guest Default This role is for guests accessing the Hornbill Customer Portal. Guest
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Service Manager Reporting Default This Role grants the user the ability to Create, Update, and Manage all aspects of reporting within Service Manager. This includes Measures, Widgets, Dashboards, Slideshows, and Reports User
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Service Request Assignee Default This role should be granted to Users who have the 'Service Request User' role. It is used for task/activity assignment in the Hornbill Business Process Manager. User
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Service Request Full Access Default This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests. User
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Service Request User Default This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests.
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Services Manager Default This role is for a Services Administrator. It includes rights to add, edit and remove Services from the Service Portfolio.

Revision as of 05:29, 18 January 2017

Home > Administration > Service Manager > Roles

Introduction

Service Manager Roles are a collection of rights that are provided for different set activities within Service Manager. These roles can be allocated to the different users to quickly and easily allocate the available features required to fulfill their job.

Default Roles

On the installation of Service Manager a number of default roles are included.

Asset Management Admin

This role is for an Asset Management Administrator. It includes rights to define new and edit existing Asset Types as well as being able to add detailed Asset information

Asset Management User

This role is for an Asset Management User. It includes rights to define new and edit existing Assets as well as being able to add detailed Asset information.

Asset Manager

This role should be granted to Asset Managers. It is used for task/activity assignment in the Hornbill Business Process Manager.

CAB Approver

This role should be granted to CAB Approvers. It is used for task/activity assignment in the Hornbill Business Process Manager.

Change Calendar Viewer

This roles grant read only access to the Change Calendar and scheduled Change Requests.

Change Management Full Acceess

This role is for a senior user of Change Management. It supersedes the Change Management User role and includes rights to cancel and reopen Change Requests.

Change Management User

This role is for a user of Change Management. It includes rights to view, edit and complete Change Requests. 

Change Manager	Default	This role should be granted to Change Managers. It is used for task/activity assignment in the Hornbill Business Process Manager.	User

Change Request Assignee	Default	This role should be granted to Users who have the 'Change Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.	User

Hornbill Service Manager System Role	Default	This role is reserved for Hornbill Service Manager application use and should not be granted to any user.	User

Incident Assignee	Default	This role should be granted to Users who have the 'Incident Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.	User

Incident Management Full Access	Default	This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents.	User

Incident Management User	Default	This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents.	User

Known Error Assignee	Default	This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.	User

My Boards	Default	This role is for the MyBoards feature within the Service Manager Application.	User

Problem Investigation Assignee	Default	This role should be granted to Users who have the 'Problem Management User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.	User

Problem Management Full Access	Default	This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems.	User

Problem Management User	Default	This role is for a user of Problem Management. It includes rights to view, edit and resolve Problems.	User

Self Service User	Default	This role is for a Selfservice User that requires access to Self Service to be able to raise and view Requests.	Basic

Service Desk Admin	Default	This role is for a Service Desk Administrator. It includes rights to administrative functions such as setting up support teams as well as being able to cancel requests.	User

Service Manager Authorised Guest	Default	This role is for guests accessing the Hornbill Customer Portal.	Guest

Service Manager Reporting	Default	This Role grants the user the ability to Create, Update, and Manage all aspects of reporting within Service Manager. This includes Measures, Widgets, Dashboards, Slideshows, and Reports	User

Service Request Assignee	Default	This role should be granted to Users who have the 'Service Request User' role. It is used for task/activity assignment in the Hornbill Business Process Manager.	User

Service Request Full Access	Default	This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests.	User

Service Request User	Default	This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests.

Services Manager Default This role is for a Services Administrator. It includes rights to add, edit and remove Services from the Service Portfolio.

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