Difference between revisions of "Service Manager Request Types"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Request Types|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types]] | ||
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__NOTOC__ | __NOTOC__ | ||
| + | {| style="width:100%" | ||
| + | |[[Main Page|Home]] > [[Service Manager]] > Request Types | ||
| + | |style="text-align:right;"|[[:Category:Service_Manager|Index]] | ||
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== Introduction == | == Introduction == | ||
| + | The Request Types make up the key aspect of Service Manager, providing the raising and tracking of different requests types to facilitate the management and delivery of your services. Access to the different request types is control through each user's rights and roles within Service Manager. | ||
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| + | == Related Articles == | ||
| + | * [[Request Settings]] | ||
| + | * [[Custom Buttons]] | ||
| + | * [[Request List]] | ||
| + | |} | ||
== Incidents == | == Incidents == | ||
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::* [[Problem Records]] | ::* [[Problem Records]] | ||
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::* [[Investigating Problems]] | ::* [[Investigating Problems]] | ||
::* [[Workarounds and Known Errors]] | ::* [[Workarounds and Known Errors]] | ||
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== Changes == | == Changes == | ||
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::* [[Change Requests]] | ::* [[Change Requests]] | ||
::* [[Raising Changes]] | ::* [[Raising Changes]] | ||
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::* [[Approving, Scheduling, and Implementing Changes]] | ::* [[Approving, Scheduling, and Implementing Changes]] | ||
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== Service Requests == | == Service Requests == | ||
Request fulfillment (or request management) focuses on fulfilling Service Requests, which are often minor (standard) changes (e.g., requests to change a password) or requests for information. The term "standard change" means pre-approved, repeatable, pre-defined, low risk changes. If the change does not meet these criteria then it is not a standard change and should be defined as a request for change. | Request fulfillment (or request management) focuses on fulfilling Service Requests, which are often minor (standard) changes (e.g., requests to change a password) or requests for information. The term "standard change" means pre-approved, repeatable, pre-defined, low risk changes. If the change does not meet these criteria then it is not a standard change and should be defined as a request for change. | ||
::* [[Service Requests]] | ::* [[Service Requests]] | ||
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| + | == Releases == | ||
| + | Release Management allows for the planning and release of a number related changes under a single Release record | ||
| + | |||
| + | ::* [[Release Requests]] | ||
| + | |||
| + | [[Category:Service Manager]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 18:21, 19 April 2024
This document can now be found at its new location in the Hornbill Document Library.
