Service Manager Reports

Introduction

The Service Manager Reports are provided as out of the box, industry standard reports which have been predefined to allow you to inform, analyze, and plan without the complications of report building using technical design tools or query languages. While the hard work is done for you, these reports can still be easily modified and filtered to show just the information you need.

Report Categories

Analytics

Performance

Productivity

Satisfaction

Reports provided in this category are based on the customer Feedback option which can be configured for each service.

Percent Feedback Requested

This report is provided to give you an idea of how many requests either include or don't include the requesting of Feedback. While you might be getting good feedback, you may find very few of your requests include asking the customer for feedback. This report is provided to help drive the use of Feedback.

10 Lowest Rating Customers

It can always be a good idea to know who your most unsatisfied customers are. Use this report to quickly find out who they are so you can plan an approach to get them back on track

Average Rating By Service

At your finger tips, have a look to see how your services are being rated by your customers

Response Statistics

This report provides a look at the status of the feedback which has been sent to your customers. See how many requests are waiting for feedback and have received feedback, or how many requests have had the feedback reach the expiry time or customers have decided not to respond.