Difference between revisions of "Service Manager Relationships"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administration/service-manager-relationships/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Service Manager Relationships|link=https://docs.hornbill.com/servicemanager-config/administration/service-manager-relationships/]] | ||
| + | <!-- | ||
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__NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration |Service Manager]] > Configuration > Service Manager Relationships | __NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration |Service Manager]] > Configuration > Service Manager Relationships | ||
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== Related Articles == | == Related Articles == | ||
| − | + | :* [[Link_Action_Item|Link Action Item]] | |
|} | |} | ||
| − | == Relationship Types == {{#ev:youtube|yYVDj6vy34s|400|right}} | + | == Relationship Types == |
| + | {{#ev:youtube|yYVDj6vy34s|400|right}} | ||
Relationship Types are defined terms that can be used for the creation of Relationship Links. When creating a Relationship Type consider the types of two way relationships that you would like to describe when liking two entities. As these will be used to create a relationship link, consider defining an opposite relationship type for each one created | Relationship Types are defined terms that can be used for the creation of Relationship Links. When creating a Relationship Type consider the types of two way relationships that you would like to describe when liking two entities. As these will be used to create a relationship link, consider defining an opposite relationship type for each one created | ||
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* Choose the '''+''' button to add a new Relationship Link | * Choose the '''+''' button to add a new Relationship Link | ||
* Choose the '''Feature''' which the new Relationship Link will be available for: | * Choose the '''Feature''' which the new Relationship Link will be available for: | ||
| − | :* '''Request to Service''' - When linking additional Services to | + | :* '''Request to Service''' - When linking additional Services to Requests |
:* '''Request to Request''' - When linking Requests to Requests | :* '''Request to Request''' - When linking Requests to Requests | ||
:* '''All''' - Available for all Linking Features | :* '''All''' - Available for all Linking Features | ||
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* '''Reverse''' - Choose another Relationship Type, which will be a direct reverse for the above Relationship | * '''Reverse''' - Choose another Relationship Type, which will be a direct reverse for the above Relationship | ||
| − | Examples | + | '''Examples''' |
* Caused By > Causes | * Caused By > Causes | ||
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* '''Search''' - Use the quick filter to search for specific Relationship Links | * '''Search''' - Use the quick filter to search for specific Relationship Links | ||
* '''Filter''' - Refine the displayed Relationship Links by All, Active or Deactivated | * '''Filter''' - Refine the displayed Relationship Links by All, Active or Deactivated | ||
| − | * '''Active''' - Mark a Relationship Link as deactivated, by sliding the Active toggle | + | * '''Active''' - Mark a Relationship Link as deactivated, by sliding the Active toggle '''Off'''. This will prevent the Relationship Link from being available for selection in Service Manager |
* '''Delete''' - If the Relationship Link has not been used in Service Manager, it can be deleted using the '''Trash Can''' icon | * '''Delete''' - If the Relationship Link has not been used in Service Manager, it can be deleted using the '''Trash Can''' icon | ||
| + | --> | ||
| + | [[Category:Videos]][[Category:HDOC]] | ||
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| + | <!-- service-manager-config/administration/service-manager-relationships --> | ||
