Difference between revisions of "Service Manager Relationships"
Jump to navigation
Jump to search
| (14 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administration/service-manager-relationships/ Hornbill Document Library]. | ||
| + | |||
| + | [[file:hornbill-document-library.png|Service Manager Relationships|link=https://docs.hornbill.com/servicemanager-config/administration/service-manager-relationships/]] | ||
| + | <!-- | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration |Service Manager]] > Configuration > Service Manager Relationships | __NOTOC__[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration |Service Manager]] > Configuration > Service Manager Relationships | ||
| Line 8: | Line 12: | ||
The Service Manager Relationships allows you to define the different types of available relationships that can be used when linking different entities such as requests, services, assets, and more. | The Service Manager Relationships allows you to define the different types of available relationships that can be used when linking different entities such as requests, services, assets, and more. | ||
| − | + | |style="width:5%"| | |
| − | |style="width:5%"|| | + | | |
|style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
| − | |||
== Related Articles == | == Related Articles == | ||
| − | + | :* [[Link_Action_Item|Link Action Item]] | |
|} | |} | ||
| − | + | == Relationship Types == | |
| − | + | {{#ev:youtube|yYVDj6vy34s|400|right}} | |
| − | |||
Relationship Types are defined terms that can be used for the creation of Relationship Links. When creating a Relationship Type consider the types of two way relationships that you would like to describe when liking two entities. As these will be used to create a relationship link, consider defining an opposite relationship type for each one created | Relationship Types are defined terms that can be used for the creation of Relationship Links. When creating a Relationship Type consider the types of two way relationships that you would like to describe when liking two entities. As these will be used to create a relationship link, consider defining an opposite relationship type for each one created | ||
| Line 37: | Line 39: | ||
* Choose the '''+''' button to add a new Relationship Link | * Choose the '''+''' button to add a new Relationship Link | ||
* Choose the '''Feature''' which the new Relationship Link will be available for: | * Choose the '''Feature''' which the new Relationship Link will be available for: | ||
| − | :* '''Request to Service''' - When linking additional Services to | + | :* '''Request to Service''' - When linking additional Services to Requests |
:* '''Request to Request''' - When linking Requests to Requests | :* '''Request to Request''' - When linking Requests to Requests | ||
:* '''All''' - Available for all Linking Features | :* '''All''' - Available for all Linking Features | ||
| Line 43: | Line 45: | ||
* '''Reverse''' - Choose another Relationship Type, which will be a direct reverse for the above Relationship | * '''Reverse''' - Choose another Relationship Type, which will be a direct reverse for the above Relationship | ||
| − | Examples | + | '''Examples''' |
* Caused By > Causes | * Caused By > Causes | ||
| Line 53: | Line 55: | ||
* '''Search''' - Use the quick filter to search for specific Relationship Links | * '''Search''' - Use the quick filter to search for specific Relationship Links | ||
* '''Filter''' - Refine the displayed Relationship Links by All, Active or Deactivated | * '''Filter''' - Refine the displayed Relationship Links by All, Active or Deactivated | ||
| − | * '''Active''' - Mark a Relationship Link as deactivated, by sliding the Active toggle | + | * '''Active''' - Mark a Relationship Link as deactivated, by sliding the Active toggle '''Off'''. This will prevent the Relationship Link from being available for selection in Service Manager |
* '''Delete''' - If the Relationship Link has not been used in Service Manager, it can be deleted using the '''Trash Can''' icon | * '''Delete''' - If the Relationship Link has not been used in Service Manager, it can be deleted using the '''Trash Can''' icon | ||
| + | --> | ||
| + | [[Category:Videos]][[Category:HDOC]] | ||
| + | |||
| + | <!-- service-manager-config/administration/service-manager-relationships --> | ||
