Service Manager Priorities
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You need to have a specific role in Service manager to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC 2).
- Select the Service Desk icon ( on the navigation bar) and then Administration
- On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities
- To delete a priority select the priority and then the red ‘X’ to the right.