Service Manager Priorities
Revision as of 17:50, 8 April 2014 by NeilF (talk | contribs) (Created page with "You need to have the role of specific role in Service manager to setup or amend services. For a new instance this will role will be the Service D...")
You need to have the role of specific role in Service manager to setup or amend services. For a new instance this will role will be the Service Desk Manager (TBC).
- Select the Service manager icon (TBC) on the navigation bar and then Administration
- On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities
- If you are going to use impact and urgency then use calculate matrix to visualise the new matrix. If you are happy then enable the matrix.
- To Delete a priority select the priority and then the red ‘X’ and recalculate the matrix if you are using it.