Service Manager Priorities

You need to have a specific role in Service manager to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager.

1. Select the Service Desk on the navigation bar and then Administration
2. On the priorities tab you can add a new priority by selecting the ‘+’ symbol and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities
3. To delete a priority select the priority and then the red ‘X’ to the right.