Difference between revisions of "Service Manager Priorities"
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You need to have a specific role in [[What_is_Service_Manager? |Service manager]] to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC). | You need to have a specific role in [[What_is_Service_Manager? |Service manager]] to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC). | ||
| − | :# Select the Service Desk icon ([[File:Service_Desk.png| 16px | Service Desk]]on the [[What_is_the_Navigation_bar? |navigation bar]]) and then Administration | + | :# Select the Service Desk icon ([[File:Service_Desk.png| 16px | Service Desk]] on the [[What_is_the_Navigation_bar? |navigation bar]]) and then Administration |
:# On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities | :# On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities | ||
:# To delete a priority select the priority and then the red ‘X’ to the right. | :# To delete a priority select the priority and then the red ‘X’ to the right. | ||
Revision as of 16:16, 15 April 2014
You need to have a specific role in Service manager to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC).
- Select the Service Desk icon (
on the navigation bar) and then Administration - On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities
- To delete a priority select the priority and then the red ‘X’ to the right.
- Select the Service Desk icon (
