Difference between revisions of "Service Manager Priorities"
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| − | You need to have the role of specific role in [[What_is_Service_Manager? |Service manager]] to setup or amend | + | You need to have the role of specific role in [[What_is_Service_Manager? |Service manager]] to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC). |
:# Select the Service manager icon (TBC) on the [[What_is_the_Navigation_bar? |navigation bar]] and then Administration | :# Select the Service manager icon (TBC) on the [[What_is_the_Navigation_bar? |navigation bar]] and then Administration | ||
:# On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities | :# On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities | ||
:# If you are going to use impact and urgency then use calculate matrix to visualise the new matrix. If you are happy then enable the matrix. | :# If you are going to use impact and urgency then use calculate matrix to visualise the new matrix. If you are happy then enable the matrix. | ||
:# To delete a priority select the priority and then the red ‘X’ to the right. Recalculate the matrix if you are using it. | :# To delete a priority select the priority and then the red ‘X’ to the right. Recalculate the matrix if you are using it. | ||
Revision as of 17:58, 8 April 2014
You need to have the role of specific role in Service manager to setup or amend Priorities. For a new instance this will role will be the Service Desk Manager (TBC).
- Select the Service manager icon (TBC) on the navigation bar and then Administration
- On the priorities tab you can add a new priority by selecting the ‘+’ icon and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities
- If you are going to use impact and urgency then use calculate matrix to visualise the new matrix. If you are happy then enable the matrix.
- To delete a priority select the priority and then the red ‘X’ to the right. Recalculate the matrix if you are using it.