Difference between revisions of "Service Manager Priorities"
Jump to navigation
Jump to search
m |
|||
| Line 1: | Line 1: | ||
| − | You need to have a specific role in [[What_is_Service_Manager? |Service Manager]] to set up or amend Priorities. For a new instance this will role will be the ''Service Desk Manager''. | + | You need to have a specific role in [[What_is_Service_Manager?|Service Manager]] to set up or amend Priorities. For a new instance this will role will be the ''Service Desk Manager''. |
:# Select the Service Desk [[File:Service_Desk.png| 16px | Service Desk]] on the [[What_is_the_Navigation_bar? |navigation bar]] and then Administration | :# Select the Service Desk [[File:Service_Desk.png| 16px | Service Desk]] on the [[What_is_the_Navigation_bar? |navigation bar]] and then Administration | ||
:# On the priorities tab you can add a new priority by selecting the ‘+’ symbol and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities | :# On the priorities tab you can add a new priority by selecting the ‘+’ symbol and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities | ||
:# To delete a priority select the priority and then the red ‘X’ to the right. | :# To delete a priority select the priority and then the red ‘X’ to the right. | ||
Revision as of 15:53, 19 January 2015
You need to have a specific role in Service Manager to set up or amend Priorities. For a new instance this will role will be the Service Desk Manager.
- Select the Service Desk
on the navigation bar and then Administration - On the priorities tab you can add a new priority by selecting the ‘+’ symbol and giving it a name. The new priority will go to the end of the list (lowest). You can then drag the new priority to its relative position with other priorities
- To delete a priority select the priority and then the red ‘X’ to the right.
- Select the Service Desk
