Service Manager Experimental Features

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Introduction The features listed here are subject to change. If they are promoted to live as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will be documented here. These features can be enabled from the admin console, under Service Manager and Settings Complete Someone else's Tasks This feature allows a user to complete tasks that are assigned to another person. Supporting teams of a service that is associated to a request will be respected otherwise if a request is not associated to a service, then the user can complete tasks that are assigned to the user's team(s) members. app.experimental.advancedRequestTaskCompleter Default is Off If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access This does not effect Authorisation Tasks, which can still only be completed by the assignee / owner Resolve Multiple Request from the Request List app.experimental.multipleRequestsAction (Build 935) This feature allows a user to multi-select and resolve or close requests from the request list view. * Default is Off * If enabled a user will see a new Actions button on the request list toolbar when selecting one or multiple requests, allowing the Resolving of the selected requests, or the Closing of the selected requests if the requests are already in a resolved status. Existing multi-select behaviour is retained, in as much that you can only apply the multi-select actions to requests of the same Type and those logged against the same Service