Service Manager Experimental Features

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Introduction

These features can be enabled from the admin console, under Service Manager and Settings

  • app.experimental.advancedRequestTaskCompleter

This feature allows a user to complete tasks that are assigned to another person. Supporting teams of a service that is associated to a request will be respected otherwise if a request is not associated to a service, then the user can complete tasks that are assigned to the user's team(s) members.

* Default is Off
* If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access
* This does not effect Authorisation Tasks, which can still only be completed by the assignee.