Difference between revisions of "Service Manager Experimental Features"
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+ | This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library]. | ||
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+ | [[file:hornbill-document-library.png|Experimental Features|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings]] | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]]> Experimental Features | __NOTOC__[[Main Page|Home]] > [[Service Manager]]> Experimental Features | ||
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− | == | + | == [[Knowledge Centre]] == |
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This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively) | This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively) | ||
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:* Default is '''Off''' | :* Default is '''Off''' | ||
:* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings: | :* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings: | ||
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'''guest.app.knowledge.customer''' | '''guest.app.knowledge.customer''' | ||
:* Default is '''Off''' | :* Default is '''Off''' | ||
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:* Default is '''Off''' | :* Default is '''Off''' | ||
:* If enabled, shows the relevant knowledge when a user log a new request in the user app | :* If enabled, shows the relevant knowledge when a user log a new request in the user app | ||
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− | [[Category: | + | [[Category:HDOC]] |
Latest revision as of 23:51, 3 May 2024
This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library].