Difference between revisions of "Service Manager Experimental Features"

Latest revision as of 23:51, 3 May 2024

This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library].

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+This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library].
+[[file:hornbill-document-library.png|Experimental Features|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings]]
+<!--
 <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 __NOTOC__[[Main Page|Home]] > [[Service Manager]]> Experimental Features
@@ Line 15: / Line 20: @@
 :* [[Document Manager Experimental Features]]
 :* [[System Experimental Features]]
+:* [[Activities]]
 |}
-== Complete Someone Else's Task on a Request ==
-This feature allows a user to complete tasks that are assigned to another person. Supporting teams of a service that is associated to a request will be respected otherwise if a request is not associated to a service, then the user can complete tasks that are assigned to the user's team(s) members.
-'''app.experimental.advancedRequestTaskCompleter'''
+== [[Knowledge Centre]] ==
+This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively)
+'''guest.app.experimental.hornbillKnowledgeCentre'''
+:* Default is '''Off'''
+:* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings:
+'''guest.app.knowledge.customer'''
+:* Default is '''Off'''
+:* If enabled, shows the relevant knowledge when a user log a new request in the Customer portal
+'''guest.app.knowledge.service'''
 :* Default is '''Off'''
-:* If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access
+:* If enabled, shows the relevant knowledge when a user log a new request in the Service portal
-:* This does not effect Authorisation Tasks, which can still only be completed by the assignee / owner
+'''guest.app.knowledge.user'''
-:* The ''Quick Complete'' check icon that lets you complete an Activity without opening the Activity is not currently available to users that are not the owner or the assignee of the activity.  In order to complete another person's activity on a request, the activity must be opened and the ''Complete'' button used.
-== Resolve Multiple Request from the Request List ==
-This feature allows a user to multi-select and resolve or close requests from the request list view. Available as of Build 934
-'''app.experimental.multipleRequestsAction'''
 :* Default is '''Off'''
-:* If enabled a user will see a new '''Actions''' button on the request list toolbar when selecting one or multiple requests, allowing the '''Resolving''' of the selected requests, or the '''Closing''' of the selected requests if the requests are already in a resolved status.
+:* If enabled, shows the relevant knowledge when a user log a new request in the user app
-:* Existing multi-select behaviour is retained, in as much that you can only apply the multi-select actions to requests of the same '''Type''' and those logged against the same '''Service'''
+-->
+[[Category:HDOC]]
-[[Category:Service Manager]]

Difference between revisions of "Service Manager Experimental Features"

Latest revision as of 23:51, 3 May 2024

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