Difference between revisions of "Service Manager Experimental Features"
Jump to navigation
Jump to search
(17 intermediate revisions by 5 users not shown) | |||
Line 1: | Line 1: | ||
+ | This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library]. | ||
+ | |||
+ | [[file:hornbill-document-library.png|Experimental Features|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings]] | ||
+ | <!-- | ||
+ | |||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]]> Experimental Features | __NOTOC__[[Main Page|Home]] > [[Service Manager]]> Experimental Features | ||
Line 15: | Line 20: | ||
:* [[Document Manager Experimental Features]] | :* [[Document Manager Experimental Features]] | ||
:* [[System Experimental Features]] | :* [[System Experimental Features]] | ||
+ | :* [[Activities]] | ||
|} | |} | ||
− | |||
− | |||
− | '''app.experimental. | + | == [[Knowledge Centre]] == |
+ | This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively) | ||
+ | |||
+ | '''guest.app.experimental.hornbillKnowledgeCentre''' | ||
:* Default is '''Off''' | :* Default is '''Off''' | ||
− | :* If enabled | + | :* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings: |
− | :* | + | '''guest.app.knowledge.customer''' |
− | + | :* Default is '''Off''' | |
− | + | :* If enabled, shows the relevant knowledge when a user log a new request in the Customer portal | |
− | + | '''guest.app.knowledge.service''' | |
− | + | :* Default is '''Off''' | |
− | '''app. | + | :* If enabled, shows the relevant knowledge when a user log a new request in the Service portal |
+ | '''guest.app.knowledge.user''' | ||
:* Default is '''Off''' | :* Default is '''Off''' | ||
− | :* If enabled a user | + | :* If enabled, shows the relevant knowledge when a user log a new request in the user app |
− | + | --> | |
+ | [[Category:HDOC]] |
Latest revision as of 23:51, 3 May 2024
This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library].