Difference between revisions of "Service Manager Experimental Features"
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| + | This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library]. | ||
| + | [[file:hornbill-document-library.png|Experimental Features|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings]] | ||
| + | <!-- | ||
| + | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| + | __NOTOC__[[Main Page|Home]] > [[Service Manager]]> Experimental Features | ||
| + | </div> | ||
| + | {|style="width: 100%" | ||
| + | |- valign="top" | ||
| + | |style="width:73%"| | ||
| + | ==Introduction== | ||
| − | + | The features listed here are subject to change. If they are promoted to live as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will be documented here. These features can be enabled from the admin console, under Service Manager and Settings | |
| − | This feature allows | + | |style="width:5%"| |
| + | | | ||
| + | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
| + | |||
| + | == Related Articles == | ||
| + | :* [[Document Manager Experimental Features]] | ||
| + | :* [[System Experimental Features]] | ||
| + | :* [[Activities]] | ||
| + | |} | ||
| + | |||
| + | == [[Knowledge Centre]] == | ||
| + | This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively) | ||
| + | |||
| + | '''guest.app.experimental.hornbillKnowledgeCentre''' | ||
| + | :* Default is '''Off''' | ||
| + | :* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings: | ||
| + | '''guest.app.knowledge.customer''' | ||
| + | :* Default is '''Off''' | ||
| + | :* If enabled, shows the relevant knowledge when a user log a new request in the Customer portal | ||
| + | '''guest.app.knowledge.service''' | ||
| + | :* Default is '''Off''' | ||
| + | :* If enabled, shows the relevant knowledge when a user log a new request in the Service portal | ||
| + | '''guest.app.knowledge.user''' | ||
| + | :* Default is '''Off''' | ||
| + | :* If enabled, shows the relevant knowledge when a user log a new request in the user app | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 23:51, 3 May 2024
This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library].
