Difference between revisions of "Service Manager Experimental Features"
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:* If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access | :* If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access | ||
:* This does not effect Authorisation Tasks, which can still only be completed by the assignee / owner | :* This does not effect Authorisation Tasks, which can still only be completed by the assignee / owner | ||
| − | :* The ''Quick Complete'' check icon that | + | :* The ''Quick Complete'' check icon that lets you complete an Activity without opening the Activity is not currently available to users that are not the owner or the assignee of the activity. In order to complete another person's activity on a request, the activity must be opened and the ''Complete'' button used. |
== Resolve Multiple Request from the Request List == | == Resolve Multiple Request from the Request List == | ||
Revision as of 16:09, 25 March 2017
Home > Service Manager> Experimental Features
IntroductionThe features listed here are subject to change. If they are promoted to live as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will be documented here. These features can be enabled from the admin console, under Service Manager and Settings |
Related Articles |
Complete Someone Else's Task on a Request
This feature allows a user to complete tasks that are assigned to another person. Supporting teams of a service that is associated to a request will be respected otherwise if a request is not associated to a service, then the user can complete tasks that are assigned to the user's team(s) members.
app.experimental.advancedRequestTaskCompleter
- Default is Off
- If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access
- This does not effect Authorisation Tasks, which can still only be completed by the assignee / owner
- The Quick Complete check icon that lets you complete an Activity without opening the Activity is not currently available to users that are not the owner or the assignee of the activity. In order to complete another person's activity on a request, the activity must be opened and the Complete button used.
Resolve Multiple Request from the Request List
This feature allows a user to multi-select and resolve or close requests from the request list view. Available as of Build 934
app.experimental.multipleRequestsAction
- Default is Off
- If enabled a user will see a new Actions button on the request list toolbar when selecting one or multiple requests, allowing the Resolving of the selected requests, or the Closing of the selected requests if the requests are already in a resolved status.
- Existing multi-select behaviour is retained, in as much that you can only apply the multi-select actions to requests of the same Type and those logged against the same Service