Difference between revisions of "Service Manager Customers Plug-in"

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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > Customer Plug-in
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== Introduction ==
 
== Introduction ==
Emails can be a common way for customers and users to report issuesThese emails can be received in Shared Mailboxes and using the Service Manager Mailbox Plug-in you are able to either raise a new request or update an existing request from one of these emailsThese options on the email will only be visible to those with access to Service Manager.
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The Customers option in Hornbill allows you to create and manage organisation and contact recordsFor Service Manager these are used when supporting people that are external to your businessWhen Service Manager is installed, users with access to Service Manager will have access to the Service Manager Customers Plug-in.
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:* [[Progressive Capture Workflow|Service Manager Progressive Capture]]
 
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=== Organisation Request List ===
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When viewing the details of an organisation, a section titled ''Requests'' is available.  This lists shows all the active requests that have been raised against contacts that are associated to that organisation.
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[[Category:Service Manager]]

Revision as of 18:36, 21 March 2017

Home > Service Manager > Customers Plug-in

Introduction

The Customers option in Hornbill allows you to create and manage organisation and contact records. For Service Manager these are used when supporting people that are external to your business. When Service Manager is installed, users with access to Service Manager will have access to the Service Manager Customers Plug-in.

Related Articles

Organisation Request List

When viewing the details of an organisation, a section titled Requests is available. This lists shows all the active requests that have been raised against contacts that are associated to that organisation.