Service Manager Configuration

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Introduction

The Service Manager Administration provides details of the configuration options for Service Manager which can be configured within the Administration portal.

Roles

Hornbill Roles are used to group users with similar access requirements to the different applications or to Administration. Using roles takes away the need to manage rights on an user by user basis. A number of Roles are provided by Service Manager to use and allocate to users of the Service Manager app. Custom roles can also be created to meet any specific need.

• Service Manager Roles
• Create Roles
• View Role Details
• Assigning Users to Roles
• Managing rights and access for each Role

Progressive Capture

The Progressive Capture in Service Manager is used to collect information when capturing or raising a request.

• Default Progressive Capture Scripts
• Settings

Business Process Workflow

The Business Process Workflow allows each request record to be driven by an underlying workflow to automate authorizations, assignments, updating details, sending emails, enforcing the next action to complete, and much more.

• Default Business Process Workflows
• Settings

Settings

Settings allow you to fine turn your Service Manager app to just the way you want it. The settings give you options to set everything from email archiving to setting up the look and feel of your Services Portal App.