Difference between revisions of "Service Manager Config"

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==Introduction==
 
==Introduction==
A variety of filters let you control the information displayed in the Request List and can be used to quickly locate requests.  The options for filtering are represented by a number of buttons in the Request List Toolbar.  The active filter can be determined by which filter buttons are colored grey.  
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The Configuration options allow you to define how certain areas of Service Manager work including setting up your Service Desk, Relationships between different Service Manager entities, Sub-statuses, and default settings for requests.
 
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[[Service Desk Administration |Service Desk]]
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* [[Service Desk Administration |Service Desk]]
[[Service Manager Relationships|Relationships]]
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* [[Service Manager Relationships|Relationships]]
[[Global Request Sub-statuses]]
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* [[Global Request Sub-statuses]]
[[Service Manager Assessments|Assessments]]
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* [[Service Manager Assessments|Assessments]]
[[Request Settings]]
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* [[Request Settings]]
  
 
[[Category:Service Manager Administration]]
 
[[Category:Service Manager Administration]]

Revision as of 02:48, 10 December 2019

Home > Administration > Service Manager > Configuration Index

Introduction

The Configuration options allow you to define how certain areas of Service Manager work including setting up your Service Desk, Relationships between different Service Manager entities, Sub-statuses, and default settings for requests.

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