Difference between revisions of "Service Manager Assessments"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-config/administration/assessment-levels/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Service Manager Assessments|link=https://docs.hornbill.com/servicemanager-config/administration/assessment-levels/]] | ||
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{{bluebanner|[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration|Service Manager]] > Configuration > Assessments|[[:Category:Service Manager Administration|Index]]}} | {{bluebanner|[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration|Service Manager]] > Configuration > Assessments|[[:Category:Service Manager Administration|Index]]}} | ||
{{IntroAndLinks| | {{IntroAndLinks| | ||
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== Urgency == | == Urgency == | ||
| + | The ability to apply an urgency level to a request is an optional feature which can be enabled using the ON/OFF toggle switch at the top left of the Urgency form. This is turned off by default. When turned on, this will apply to all requests and request types within Hornbill Service Manager and will be available within the Assessment Action on the requests | ||
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=== Urgency Levels === | === Urgency Levels === | ||
| − | [[Category: | + | By default, 4 Urgency Levels are provided. This includes Low, Medium, High, and Critical. The Urgency Levels tab provides options to delete, add, rename, and provide translations for the available Impact Levels. |
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| + | On the left side of each Urgency level, an icon is visible that allows you to drag and drop in order to change the order that the Urgency levels are displayed. | ||
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| + | {{Infobox|The Urgency assessment does not currently come with the ability to build a questionnaire as do Impact levels. This is a planned feature for a future release.}} | ||
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| + | [[Category:HDOC]] | ||
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| + | <!-- service-manager-config/administration/service-manager-assessments --> | ||
