Service Manager Advanced Analytics

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Introduction

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Measures

In order to provide strategic business intelligence through reporting one of the key requirements is to define measures that are sampled and stored periodically. Once these measures are stored over a period of time the type of reporting possible is expanded considerably and introduces trending, performance measurement against goals and thresholds, and predictions based on historical trends.

• Scorecards
• Sparklines
• Trending
• Targets
• Thresholds