Difference between revisions of "Service Manager Advanced Analytics"
Jump to navigation
Jump to search
| (20 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| + | This document can now be found at its new location in the [https://docs.hornbill.com/esp-config/advanced-analytics/measures/ Hornbill Document Library]. | ||
| + | |||
| + | [[file:hornbill-document-library.png|Measures|link=https://docs.hornbill.com/esp-config/advanced-analytics/measures/]] | ||
| + | |||
| + | <!-- | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__ | __NOTOC__ | ||
| Line 10: | Line 15: | ||
|style="width:73%"| | |style="width:73%"| | ||
== Introduction == | == Introduction == | ||
| + | The Advanced Analytics feature allow users to create trending measures and define widgets from their Hornbill data. You will have the ability to create and share this content on Role based Dashboards and Slideshows. | ||
|style="width:5%"| | |style="width:5%"| | ||
| | | | ||
| − | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | + | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| |
| + | |||
== Related Articles == | == Related Articles == | ||
| + | :* [[Advanced Analytics]] | ||
| + | :* [[Reports]] | ||
|} | |} | ||
== [[Measures|Measures]] == | == [[Measures|Measures]] == | ||
| − | [[File: | + | [[File:Measures_AA.png|right|Service Manager Roles]] |
| − | + | In order to provide strategic business intelligence through reporting one of the key requirements is to define measures that are sampled and stored periodically. Once these measures are stored over a period of time the type of reporting possible is expanded considerably and introduces trending, performance measurement against goals and thresholds, and predictions based on historical trends. | |
| − | ::* Service Manager Roles | + | |
| − | ::* | + | ::* Scorecards |
| − | ::* | + | ::* Sparklines |
| − | ::* | + | ::* Trending |
| − | ::* | + | ::* Targets |
| + | ::* Thresholds | ||
| + | |||
| + | == [[Widgets|Widgets]] == | ||
| + | [[File:widgets_AA.png|right|Service Manager Roles]] | ||
| + | Widgets are provided to create plug in data that can be used to build Dashboards. Some widget types make use of existing measures and provide the ability to display them in a more appealing format. Certain widget types allow you to return and display data based on configuration carried out within the widget. | ||
| + | |||
| + | ::* Data Charts | ||
| + | ::* Scorecards | ||
| + | ::* Target Counters | ||
| + | ::* Lists of Data | ||
| + | ::* List of Counters | ||
| + | ::* Custom | ||
| + | |||
| + | == [[Dashboards|Dashboards]] == | ||
| + | [[File:Dashboards_AA.png|right|Service Manager Roles]] | ||
| + | Role based Dashboards are used to display widget content. Customise each dashboard in terms of rows and columns, select widget content and sizes, set refresh rates and share with users, groups and roles. | ||
| + | |||
| + | ::* Customise Rows and Columns | ||
| + | ::* Widget Content | ||
| + | ::* Set Refresh Rates | ||
| + | ::* Access Controls | ||
| + | |||
| + | == [[Slideshows|Slideshows]] == | ||
| + | [[File:Slideshows_AA.png|right|Service Manager Roles]] | ||
| + | Slideshows provide a way of automatically presenting a number of Dashboards one after another, and against definable transitions periods. | ||
| − | + | ::* Create Multiple Slideshows | |
| + | ::* Daisy Chain Dashboards | ||
| + | ::* Set Transition periods | ||
| + | ::* Auto Play | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 17:01, 20 February 2024
This document can now be found at its new location in the Hornbill Document Library.
