Difference between revisions of "Service Manager Advanced Analytics"
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== [[Measures|Measures]] == | == [[Measures|Measures]] == | ||
[[File:Measures_AA.png|right|Service Manager Roles]] | [[File:Measures_AA.png|right|Service Manager Roles]] | ||
| − | + | In order to provide strategic business intelligence through reporting one of the key requirements is to define measures that are sampled and stored periodically. Once these measures are stored over a period of time the type of reporting possible is expanded considerably and introduces trending, performance measurement against goals and thresholds, and predictions based on historical trends. | |
| − | ::* | + | |
| − | ::* | + | ::* Scorecards |
| − | ::* | + | ::* Sparklines |
| − | ::* | + | ::* Trending |
| − | ::* | + | ::* Targets |
| + | ::* Thresholds | ||
[[Category:Administration]][[Category:Service Manager Administration]] | [[Category:Administration]][[Category:Service Manager Administration]] | ||
Revision as of 08:29, 16 March 2018
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Measures
In order to provide strategic business intelligence through reporting one of the key requirements is to define measures that are sampled and stored periodically. Once these measures are stored over a period of time the type of reporting possible is expanded considerably and introduces trending, performance measurement against goals and thresholds, and predictions based on historical trends.
- Scorecards
- Sparklines
- Trending
- Targets
- Thresholds