Service Levels

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Home > Service Manager > Services > Service Details > Service Level Agreements > Service Levels Index

Introduction

The use of Service Levels on a Service Level Agreement allows you to define one or more levels of support that will be available for the Service Level Agreement. Naming conventions will commonly follow titles such as Gold, Silver, and Bronze. Each Service Level allows you to define targets that are applied to requests that are used by Service staff to achieve time based goals.

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