Difference between revisions of "Service Level Rules Builder"
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+ | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/rules/ Hornbill Document Library]. | ||
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+ | [[file:hornbill-document-library.png|Service Level Agreement Rules|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/rules/]] | ||
+ | <!-- | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Corporate Service Level Agreements]] > Rules Builder | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Corporate Service Level Agreements]] > Rules Builder | ||
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:: If you prefer that Service Levels are automatically updated, enabling the application setting ''guest.app.view.ITSM.serviceDesk.slm.enableAutomatedSLChanges'' will provide this. When any of the following is changed on a request, the Service Level Rules will be re-assessed automatically. | :: If you prefer that Service Levels are automatically updated, enabling the application setting ''guest.app.view.ITSM.serviceDesk.slm.enableAutomatedSLChanges'' will provide this. When any of the following is changed on a request, the Service Level Rules will be re-assessed automatically. | ||
:::* Customer | :::* Customer | ||
+ | :::* Company | ||
+ | :::* Team | ||
+ | :::* Site | ||
:::* Priority | :::* Priority | ||
:::* Category | :::* Category | ||
+ | --> | ||
+ | [[Category:HDOC]] | ||
− | + | <!-- /servicemanager-user-guide/service-portfolio/service-level-agreements/rules --> | |
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