Difference between revisions of "Service Level Agreements"
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m (Jamesa moved page Service Level Agreements to Service Based SLAs) |
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== Service Level Agreements == | == Service Level Agreements == | ||
− | Here you can either link Corporate Service Level Agreements or create Service based Service Level Agreements | + | Here you can either link Corporate Service Level Agreements or create Service based Service Level Agreements that are specific to just this Service |
+ | |||
+ | == Configuration == | ||
+ | * Linking Corporate SLAs | ||
+ | * New Service Level Agreement | ||
+ | ** Name | ||
+ | ** Description | ||
+ | ** Working Time Calendar | ||
+ | ** Service Levels | ||
+ | ** Service Level Targets | ||
+ | |||
+ | == Manage Rules == |
Revision as of 00:55, 7 October 2016
Service Level Agreements
Here you can either link Corporate Service Level Agreements or create Service based Service Level Agreements that are specific to just this Service
Configuration
- Linking Corporate SLAs
- New Service Level Agreement
- Name
- Description
- Working Time Calendar
- Service Levels
- Service Level Targets