Difference between revisions of "Service Level Agreements"

Latest revision as of 23:44, 8 April 2024

This document can now be found at its new location in the Hornbill Document Library.

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+This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-level-agreements/ Hornbill Document Library].
+[[file:hornbill-document-library.png|Service Level Agreements|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-level-agreements/]]
+<!--
 <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 __NOTOC__
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 :* '''Manually on a request'''
 :: On a request you can select the listed SLA and View the available Service Level Agreements for this request.
-:* '''Automatically on Manual Update''
+:* '''Automatically on Manual Update'''
-:: The setting '''''guest.app.view.ITSM.serviceDesk.slm.enableAutomatedSLChanges''''' can be enabled to provide automated changes to the Service Level Agreements when a request is updated by a user.
+:: The setting '''''guest.app.view.ITSM.serviceDesk.slm.enableAutomatedSLChanges''''' can be enabled to provide automated changes to the Service Level Agreements when a request is updated by a user and one of the following has been changed.
-[[Category:Service Manager]][[Category:Videos]]
+:::* Customer
+:::* Company
+:::* Team
+:::* Site
+:::* Priority
+:::* Category
+-->
+[[Category:HDOC]][[Category:Videos]]