Difference between revisions of "Service Level Agreements"
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+ | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-level-agreements/ Hornbill Document Library]. | ||
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+ | [[file:hornbill-document-library.png|Service Level Agreements|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/service-level-agreements/]] | ||
+ | <!-- | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__ | __NOTOC__ | ||
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:* '''Manually on a request''' | :* '''Manually on a request''' | ||
:: On a request you can select the listed SLA and View the available Service Level Agreements for this request. | :: On a request you can select the listed SLA and View the available Service Level Agreements for this request. | ||
− | :* '''Automatically on Manual Update'' | + | :* '''Automatically on Manual Update''' |
− | :: The setting '''''guest.app.view.ITSM.serviceDesk.slm.enableAutomatedSLChanges''''' can be enabled to provide automated changes to the Service Level Agreements when a request is updated by a user. | + | :: The setting '''''guest.app.view.ITSM.serviceDesk.slm.enableAutomatedSLChanges''''' can be enabled to provide automated changes to the Service Level Agreements when a request is updated by a user and one of the following has been changed. |
− | [[Category: | + | :::* Customer |
+ | :::* Company | ||
+ | :::* Team | ||
+ | :::* Site | ||
+ | :::* Priority | ||
+ | :::* Category | ||
+ | --> | ||
+ | [[Category:HDOC]][[Category:Videos]] |
Latest revision as of 23:44, 8 April 2024
This document can now be found at its new location in the Hornbill Document Library.