Difference between revisions of "Service Level Agreements"
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m (Jamesa moved page Service Level Agreements to Service Based SLAs) |
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== Service Level Agreements == | == Service Level Agreements == | ||
| − | Here you can either link Corporate Service Level Agreements or create Service based Service Level Agreements | + | Here you can either link Corporate Service Level Agreements or create Service based Service Level Agreements that are specific to just this Service |
| + | |||
| + | == Configuration == | ||
| + | * Linking Corporate SLAs | ||
| + | * New Service Level Agreement | ||
| + | ** Name | ||
| + | ** Description | ||
| + | ** Working Time Calendar | ||
| + | ** Service Levels | ||
| + | ** Service Level Targets | ||
| + | |||
| + | == Manage Rules == | ||
Revision as of 00:55, 7 October 2016
Service Level Agreements
Here you can either link Corporate Service Level Agreements or create Service based Service Level Agreements that are specific to just this Service
Configuration
- Linking Corporate SLAs
- New Service Level Agreement
- Name
- Description
- Working Time Calendar
- Service Levels
- Service Level Targets