Difference between revisions of "Service FAQs"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/faqs Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Service FAQs|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/faqs]] | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > FAQs | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > FAQs | ||
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== FAQs Portal Sort Order== | == FAQs Portal Sort Order== | ||
[[File:PortalConfigPopup.png|300px|thumbnail]] | [[File:PortalConfigPopup.png|300px|thumbnail]] | ||
| − | The service FAQs listed in the Employee Portal and Customer Portal are ordered by the number of | + | The service FAQs listed in the Employee Portal and Customer Portal are ordered by the number of Positive Feedback by default. This is configurable through the 'Portal Config' option in the FAQs tab. The options are: |
| + | :* Positive Feedback (Default) - This number is made up of likes minus dislikes. | ||
:* Likes | :* Likes | ||
:* Views | :* Views | ||
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:* Manual Order | :* Manual Order | ||
| − | When the Manual Order option is selected, the order of the FAQs can be manually ordered by dragging and dropping the FAQ documents. | + | When the '''Manual Order''' option is selected, the order of the FAQs can be manually ordered by dragging and dropping the FAQ documents. |
[[Category:Service Manager]][[Category:Videos]] | [[Category:Service Manager]][[Category:Videos]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 22:07, 16 April 2024
This document can now be found at its new location in the Hornbill Document Library.
