Service Details
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Introduction
- Name: The name of your Service.
- Description: A brief description of your service
- Category: Used to group your Services. Select one from the pre-defined list
- Portfolio Status: Catalog, Pipeline, or Retired
- Catalog will make your new service immediately available for selection when an analyst is logging a request via Progressive Capture, or for consumers of the Service logging requests via the Hornbill Portals.
- Pipeline will hide your Service from Analysts and consumers of the service. Use the Pipeline status when your service is in development.
- Retired will also hide your Service from Analysts and consumers of the service. Set a status of Retired when your Service is no longer in use.
- Portal Visibility: If the Service will be visible on the Customer and Service Portal for subscribed users.
- Visible Subscribed users will see, and have access to their requests raised against the Service, even if they you have restricted their ability to raise tickets from the portals for this Service.
- Hidden Subscribed users will not see the Service on the Customer or Service portal - Useful when defining a technical Service rather than a business Service.
- Service Icon: The Icon which will be used to represent the service on the Service and Customer Portals for the subscribers to this service